What would your clients prefer?
A confidential service or a confidential service that is also anonymous?
Build trust through a secure anonymous messaging help desk platform that protects their identity
Trusted by
Anonymity matters
Imagine if your client made contact with you sooner—before crisis point—because they could do on their preferred messaging app and anonymously.
Confides can let your clients be anonymous when reaching out for assistance so that you can meet regulatory requirements as well as minimize the self-stigma of seeking help.
A single interface for all your messaging app accounts
Messaging platform overload? Between Facebook Messenger, Whatsapp, SMS and email it’s easy to lose track of where your conversations are taking place. Confides brings social messaging platforms into a single, secure web interface where you can focus on helping your client instead of remembering where you had that conversation in the first place.
Comfortable for them, convenient for you
Let your clients message you on the social messaging platform they are comfortable using while you assist them, organize and annotate conversations, from an easy web interface where you can use a full keyboard and benefit from a bigger screen.
What our customers are saying
The tool built for organizations and therapists that service communities
Connect with your clients using the channel they know and prefer
We integrate with Facebook Messenger, SMS, Email, WhatsApp, our own exclusive Online Ticket Portal. More integrations are on their way.
Receive, reply/annotate, done
You already have enough to do as it is
- Work solo or as a team using shared inboxes.
- Receive and reply to messages in real time.
- Annotate conversations to keep track of additional details pertaining to the matter at hand
- Archive completed conversations for future reference
Fight the self-stigma of seeking help, reduce the bystander effect and meet regulatory requirements all at once
Our platform has anonymity built in, so you can keep your clients’ identities confidential. Pseudonyms are displayed instead of contact information to protect your clients’ privacy. And if you ever need to reveal your clients’ true identities, we can do that too.
With this premium feature, we help higher education institutions in their application of the Quebec law P-22.1.
