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Packages adapted to each organization

Solo

$15/month billed annually

2 agents
10 channels
unlimited contacts
unlimited conversations
1 year of conversation history
forum support
no additional agents
Single sign-on (SSO) integration
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Team

$100/month billed annually

4 agents
10 channels
unlimited contacts
unlimited conversations
1 year of conversation history
forum support
$5/month/additional agent
Single sign-on (SSO) integration
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Business

$500/month billed annually

10 agents
unlimited channels
unlimited contacts
unlimited conversations
configurable data retention
forum and email support
$5/month/additional agent
Single sign-on (SSO) integration
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Channels to reach all your users

Channel

Email

Communicate with your users through a collaborative(shared) inbox.
ALL PACKAGES
included
Channel

Online user service portal

Offer your services through a web portal connected directly to a channel in your agent portal
ALL PACKAGES
included
WHITE LABEL
$10/channel/month
Channel

SMS/Text messages (phone line)

Send and receive text messages on a collaborative mobile phone number.
ALL PACKAGES
$10/number/month for 200 messages (5¢/additional msg.)

Tools to simplify your life

Tool

Redaction of personal information

All messages received on the IncognitoDesk platform are redacted to protect the identity of the user who contacts you.
ALL PACKAGES
included
Tool

Extend the conversation history retention

Extend the archiving life of conversations inside your portal.
5 years
$5/month
Unlimited
$10/month
Tool

Configurable data retention

Determine how we keep the conversations and contact information based on your organizations criteria's.
Solo, Team
$15/month
Business
included
Tool

SSO Authentication with OKTA, Auth0, Google and Office365

Use your existing infrastructure to identify and control agent access to the service portal.
Business
included
ON REQUEST

Phone support

Prefer to get your technical support over the phone? We offer it on request.
ON REQUEST
contact-us for price
ON REQUEST

API access to the data

Access your portal data through an API to integrate your portal into existing systems.
ON REQUEST
contact-us for price